Frequently Asked Questions

Preservation helps flowers retain their appearance beyond a fresh-cut arrangement. Our designs combine floral materials with display cases, frames and decorative details. Check the product description for the composition of your chosen piece.

Appearance and longevity depend on the materials, handling and environment. Keep your piece dry and away from direct sunlight, heat and humidity. We do not promise a fixed lifespan.

No. Do not water or mist preserved flowers. Clean only the outside of the display with a soft, dry cloth and avoid touching the petals.

Use the measurements on the product page. Some design families, especially Botanical Art, have different dimensions. Hand-held and room photographs offer context; the stated measurements are the reference for size.

Choose an option to see its matching images. Natural floral textures and placement may vary slightly, and screen settings can affect colour. Contact us if a precise colour match is important.

Enter the recipient’s complete name and delivery address at checkout. For a date-specific gift or a request about presentation, please contact us before ordering so we can confirm what is available.

Yes. Open “Add a card” on any product page and write a gift message of up to 125 characters before adding the item to your bag. Your message is saved with that item. For different messages, add each gift separately. Please check names and spelling carefully.

For changes to a physical design, engraving, photographs or other bespoke requests, contact hello@floravelia.com before ordering to confirm availability. A music-player graphic does not automatically include music playback.

We deliver to the contiguous 48 United States and Washington, D.C. Our current delivery area excludes Alaska, Hawaii, U.S. territories and military addresses. Please contact us before ordering to a P.O. box.

Standard shipping is free within our delivery area, with no minimum order. It is already included in the product price. Orders travel from China by air, followed by local delivery in the United States. Preparation and transit times are separate; contact us before ordering for a date-specific gift. Read our delivery information for details.

Email hello@floravelia.com with your order number and the requested change as soon as possible. We will check the order’s status. A change cannot be guaranteed once preparation or dispatch has progressed.

Keep the piece and its packaging. Send your order number, photos of the item, outer box and shipping label to hello@floravelia.com so we can review the issue and explain the next steps.

Request a return within 30 days of delivery. Standard items must be unused and complete with their protective packaging. Customers pay return shipping for a change of mind; we cover the agreed return or replacement arrangements for damaged, faulty or incorrect items. Contact us before posting anything back. See the full returns and refunds policy.

The methods actually available for your location and device appear in Shopify checkout. Footer payment icons follow the methods enabled for the store.

Check your billing details and any verification requested by your payment provider. Look for an order confirmation before trying again, to avoid a duplicate order. Never email full payment-card details or security codes.

Your wishlist is saved in this browser on this device. It does not reserve stock and does not sync between devices. Clearing browser data can remove it.

Recycling depends on the material and local facilities. Reuse suitable packaging where practical, separate components when disposing of them and check local guidance. We do not claim that every component is recyclable.